General terms and conditions

1.1. TERMS AND CONDITIONS AND PERIOD OF APPLICABILITY

These standard terms and conditions shall apply to the orders placed in the Internet store ardeline.lv (hereinafter, the INTERNET STORE), between the person (hereinafter, the PURCHASER), who places the order, and SIA ARDE LINE (hereinafter, the SELLER). The existing terms and conditions of the contract are in effect from 5 July 2009.

1.2. DISTANCE CONTRACT

A distance contract is an agreement between the CONSUMER (Clause 3 Section 1 of the Consumer Rights Protection Law) and the trader (Clause 5 Section 1 of the Consumer Rights Protection Law) or the service provider (Clause 4 Section 1 of the Consumer Rights Protection Law), on the basis of the offer of the trader or the service provider via addressed or non-disclosed recipients’ printed material, standard letter, directory, advertisement published in the press, attached by the order voucher, telephone, facsimile, Internet, electronic mail, television, radio and other means of sending or broadcasting information.

1.3. COMING INTO EFFECT OF THE DISTANCE CONTRACT

The distance contract shall be considered as taken effect as soon as the CONSUMER has placed the order via Internet, telephone or other technological means and received the confirmation of the SELLER on the placed order via electronic mail,. The order and the confirmation of the order shall be considered as received, when they are available to the parties, to whom they are addressed.

1.4. TERM FOR FULFILMENT OF THE DISTANCE CONTRACT

The SELLER undertakes to fulfil the provisions of the distance contract not later than within the period of 30 days after the receipt of the order from the CONSUMER, unless the contracting parties have agreed upon another term. If the SELLER cannot fulfil the contract, because the good ordered by the CONSUMER is not available, the SELLER shall be obliged to inform the CONSUMER to this effect. In such case the SELLER may offer to the CONSUMER an equivalent good for an equivalent price.

1.5. CANCELLATION RIGHTS

According to the Consumer Rights Protection Law of the Republic of Latvia the CONSUMER may exercise the cancellation rights and withdraw from the distance contract within the period of 14 calendar days and to return the purchased good to the SELLER. 

The CONSUMER may not exercise the cancellation wrights, if the order goods cannot be returned back in terms of their nature (articles of hygiene, shaving accessories, etc.), or they are perishable goods or quickly usable goods.

The CONSUMER shall be liable for preservation of the quality and safety of the good during the term of exercising of cancellation rights.

1.6. PROCEDURE FOR RETURN OF THE GOODS

When returning the acquired good, the PURCHASER has to present the document confirming the purchase. The CONSUMER may return the good corresponding to the distance contract within the period of 14 calendar days. If the CONSUMER wishes to return the good, which does not correspond to the provisions of the distance contract, then, in line with the Republic of Latvia Cabinet of Ministers Regulation No. 631, the CONSUMER has to complete and submit the good to be returned in full assembly.